Refund policy

Return & Exchange Policy

Eligibility for Returns & Exchanges

We do not offer returns, as returning an item incurs additional costs for both the customer and us.
However, we do provide replacements or store credit (in the form of reward points) in the case of damaged or defective products.

Exchange Policy

If a product is received in a damaged or defective condition, the customer must record a video while unboxing the parcel for the first time and share it with us within 48 hours of delivery.

Store Credit for Damaged Items

  • If the product is found to be damaged, 70% of the item’s value will be converted into store points.

  • These points can be used to purchase any item from our store.

  • The customer may also choose to receive a replacement item instead of store credit (if available).

  • The customer will keep the damaged item at a discounted price rather than returning it.

Non-Returnable Items

  • Custom or personalized items

  • Pre-order items

  • Sale or clearance items

Refund Policy

Refund Eligibility

Since we primarily offer Cash on Delivery (COD) as a payment method, direct refunds are not available. Instead, we provide store credit or replacements as per the exchange policy mentioned above.

We also accept advance payments via Easypaisa and JazzCash; however, our refund policy remains the same — only 70% store points or replacement is provided in case of damaged or defective products.

Damaged or Defective Items

To claim store credit or a replacement for damaged/defective items, customers must provide video proof of unboxing within the stated time frame.